How do I know what size to buy?
Answer :
Items are true to size, unless noted in the description. You can also find a sizing chart in our Brand Rep Sizing Guide [click here].
What methods of payment do you accept?
Answer :
All major credit cards, debit cards, PayPal, and Sezzle.
Where is porch pick up and how do I know when my pick up is ready?
Answer :
You will receive an email when your order is ready for pick-up which will contain the pick-up address and hours.
What is the turnaround time for receiving my order?
Answer :
Our processing time is typically 2-3 days from time of order. Shipping is dependent upon your location and the weight of your order, usually 2-7 days.
Will I receive tracking for my order?
Answer :
Yes, you will receive a tracking email once your order has shipped or when it is ready for pick-up.
How do I return an item?
Please visit the Refund Policy here. (also found at the bottom of each page)
What if I have a defective item?
Answer :
Please reach out to customer support at
Do you offer gift cards?
Yes! You can visit our Gift Cards page here to purchase a gift card online. If you'd like a custom amount, please send an email to
Where do your products come from?
We work with several different suppliers to offer a wide variety of products. Most of our items are manufactured in China.
What is the best way to reach out with questions/concerns?
You can reach us anytime at
What are the care instructions for Tulips & Twirls clothes?
We suggest washing all of our items in cold water, with like colors, and hang or lay flat to dry.
Am I able to cancel an order after it has been placed?
If it has been 3 hours or less please email us at to cancel an order.
Is Tulips and Twirls a MLM or Franchise?
Answer :
Tulips & Twirls is owned by Janelle and Jeffrey Heyl, and is not affiliated with any other companies or organizations.