What is the turnaround time for receiving my order?
Answer :
Our processing time is typically 2-3 days from time of order. Shipping is dependent on your location and the weight of your order, usually 2-7 days.
How do I know what size to buy?
Answer :
Items are true to size unless noted in the description.
Is Tulips and Twirls a MLM or Franchise?
Answer :
Tulips & Twirls is owned by Janelle and Jeffrey Heyl and is not affiliated with any other companies or organizations.
Where is porch pick up and how do I know when my pick up is ready?
Answer :
You will receive an email when your order is ready for pick-up which will contain the pick-up address and hours.
What methods of payment do you accept?
Answer :
All major credit cards, debit cards, paypal and sezzle.
What if I have a defective item?
Answer :
Please reach out to customer support at tulipsandtwirls@gmail.com
Will I receive tracking for my order?
Answer :
Yes, you will receive a tracking email once your order has shipped or when it is ready for pick-up
How do I return an item?
Please visit the Refund Policy here. (also found at the bottom of each page)
Do you offer gift certificates?
Yes! Please email us at tulipsandtwirls@gmail.com and we will get that set up for you!
Where do the products come from?
We work with several different suppliers to offer a wide variety of products. Most of our items are manufactured in China.
What is the best way to reach out with questions/concerns?
You can reach us anytime at tulipsandtwirls@gmail.com
What are the care instructions for Tulips & Twirls clothes?
We suggest washing all of our items on cold with like colors and hang or lay flat to dry.
Am I able to cancel an order after it has been placed?
If it has been 3 hours or less please email us at tulipsandtwirls@gmail.com to cancel an order.